Privacy Policy
Effective Date: 22/03/2026
Welcome to Silver Skies. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our companionship and activity services.
1. Who We Are
Silver Skies acts as the Data Controller for your personal data. If you have any questions about how your data is handled, please contact us at:
Email: kathrine@silverskies.support
Phone: 07800 833 954
Address: 8, Nant-Yr-Adar, Bridgend, CF31 4TY
2. The Information We Collect
To provide a safe, personalised, and enjoyable companionship experience, we may collect the following types of personal information:
Identity Data: First name, last name, and preferred title.
Contact Data: Home address, email address, and telephone numbers.
Emergency Contacts: Names and contact details of family members or next of kin.
Health and Safety Data: Information regarding mobility, dietary requirements, allergies, or specific health conditions relevant to planning safe activities.
Financial Data: Payment card details or bank account information used to process service fees.
Technical Data: IP address, browser type, and basic analytics collected when you visit our website.
3. How We Collect Your Data
We gather your information through several direct and indirect methods:
Direct Interactions: When you fill out forms on our website, book a consultation, or communicate with us by phone, email, or in person.
Third Parties: We may occasionally receive information from family members arranging care or activities on your behalf.
Automated Technologies: When you interact with our website, we may automatically collect technical data using cookies and similar tools.
4. How We Use Your Data
We will only use your personal data when the law allows us to. We primarily rely on the following lawful bases:
Contractual Necessity: To register you as a new client, manage payments, and deliver the agreed-upon companionship services.
Explicit Consent: To process sensitive health or mobility data required to plan safe excursions and home visits.
Legal Obligation: To comply with tax laws or health and safety regulations.
Legitimate Interests: To improve our website, services, and customer relations.
5. Sharing Your Data
We do not sell your personal data. We may only share your information with trusted third parties under specific circumstances:
Service Providers: Payment processors, booking systems, or IT support services acting as data processors.
Emergency Services: Medical professionals or first responders in the event of an emergency during an activity or visit.
Legal Authorities: If required by law to share information with regulators or government bodies.
6. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
7. Your Legal Rights
Under data protection laws, you have specific rights regarding your personal information:
Request Access: You can ask for a copy of the personal data we hold about you.
Request Correction: You can ask us to correct any incomplete or inaccurate data.
Request Erasure: You can ask us to delete or remove your data where there is no good reason for us to continue processing it.
Object to Processing: You can object to us using your data for direct marketing or based on legitimate interests.
Withdraw Consent: Where we rely on your consent to process health data, you can withdraw this consent at any time.
If you wish to exercise any of these rights, please contact us using the details provided above. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO).