Privacy Policy for Silver Skies Support
Effective Date: 31 March 2026
Welcome to Silver Skies Support (silverskies.support). Your privacy and dignity are at the heart of everything we do. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our local companionship and activity services in Bridgend and the Vale.
1. Who We Are
Silver Skies Support acts as the Data Controller for your personal data. If you have any questions about how your data is handled, please contact Kathrine Ralph at:
Email: kathrine@silverskies.support
Phone: 07800833954
Address: 8, Nant-Yr-Adar, Bridgend, CF31 4TY
2. The Information We Collect
To provide a safe, personalised, and enjoyable companionship experience, we may collect the following types of personal information:
Identity Data: First name, last name, and preferred title.
Contact Data: Home address, email address, and telephone numbers.
Emergency Contacts: Names and contact details of family members or next of kin.
Health and Safety Data: Information regarding mobility, dietary requirements, allergies, or specific health conditions strictly necessary for planning safe home visits and local outings.
Financial Data: Payment details or bank account information used to process our hourly service and mileage fees.
Technical Data: IP address, browser type, and basic analytics collected automatically when you visit silverskies.support.
3. How We Collect Your Data
We gather your information through several secure methods:
Direct Interactions: When you fill out contact forms on silverskies.support, book a consultation, or communicate with us by phone, email, or in person.
Third Parties: We may receive information from family members arranging companionship support on your behalf.
Automated Technologies: When you interact with our website, we may automatically collect technical data using cookies.
4. How We Use Your Data
We will only use your personal data when the law allows us to. We primarily rely on the following lawful bases:
Contractual Necessity: To register you as a new client, manage invoicing, and deliver the agreed-upon companionship services.
Explicit Consent: To safely process sensitive health or mobility data required to plan our activities.
Legal Obligation: To comply with UK tax laws or health and safety regulations.
Legitimate Interests: To maintain our website and improve our local services.
5. Sharing Your Data
We will never sell your personal data. We may only share your information with trusted third parties under specific, secure circumstances:
Service Providers: Payment processors or secure booking systems acting as our data processors.
Emergency Services: Medical professionals or first responders in the event of an emergency during a home visit or outing.
Legal Authorities: If required by law to share information with regulators or government bodies.
6. Data Security and Retention
We have put in place robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal or accounting requirements.
7. Your Legal Rights
Under UK data protection laws, you have specific rights regarding your personal information:
Request Access: Ask for a copy of the personal data we hold about you.
Request Correction: Ask us to correct any incomplete or inaccurate data.
Request Erasure: Ask us to delete your data where there is no good reason for us to continue processing it.
Withdraw Consent: Where we rely on your consent to process health data, you can withdraw this consent at any time.
If you wish to exercise any of these rights, please contact us. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), which has a dedicated regional office for Wales in Cardiff.